Help & Support

The help opens as a window in Timenor, right at the matching section and in the app’s language and appearance. At the top you can search the whole help; the cross at the top left takes you back to the app.

• “?” in the title bar – help for the current view, for example in “Projects”, “Calendar” and “Analytics”, in the settings and in forms.
• “ⓘ” next to headings – explains a single card or figure, for example “Monthly Progress” and “This Week” on the overview.
• “Learn more” below a settings section – the explanation of exactly that setting. Some sections have a second link to a related topic, such as “Live Activity & notifications”.
• More › “Help & Guide” – the start page of the help. On iPad, “iPad help” appears below it.
• “Quick guide” on the welcome screen – the first steps.

An AI assistant answers right away from the texts of this help. If it gets stuck, a person takes over. That can take a while; the answer then appears in the chat. If you have allowed notifications, Timenor tells you about a reply even when the chat is closed. Tapping the notification opens the chat.

A screenshot helps fastest. Tap “Attach screenshot” or the paper clip next to the input field and choose up to three images. A new conversation always starts with text.

How to

1. Open More › Help & Support › “Ask a question or report a problem”.
2. Type your question or describe the problem in the “Message” field.
3. Tap the “Send” arrow.

In the free version, “Ask a question or report a problem” shows a lock. Tapping it opens the Pro window with the notice “The in-app support chat is part of Timenor Pro.”

The help itself – every “?”, “ⓘ” and “Learn more” – is available without Pro as well.